HockeyStickMan is happy to service customers every day with shipping orders all across North America! Gear is shipped using UPS & FedEx because the added reliability & flexibility of working with the two biggest couriers in the world helps us get our customers their order as fast as possible.
Hockey sticks are kind of a funny item to ship, expensive to send you just one, but pretty much the same cost to ship 2, 3, 4 or 5. Therefore we charge a flat rate of $19.99 for Ground ($21.99 with Signature) and $29.99 for Express (within most areas of the United States and Canada).
- The flat rate does not cover the full cost of most shipments.
- FedEx/UPS does not go to some areas so we have to ship USPS or Canada Post.
HSM WARRANTY POLICY
There is no warranty on this product. Returns are at the cost and responsibility of the buyer.
Purchased from HockeystickMan in store - New Condition
- 30 day full refund or exchange - New products must be unused with original packaging and labels.
- Exchange must be for an item of equal or lesser value. OR the customer must pay any additional costs associated with an item of greater value.
- After 30 days, products are no longer eligible for any full or partial refund or credit.
Purchased from HockeystickMan online - New Condition
- All criteria indicated in the above (in store purchase) section applies to online order as well.
- Customers who purchase online and wish to return an item will be required to cover the cost of shipping the product back to HockeyStickMan.
- If the customer is exchanging for another option and is covering the cost of shipping the original item back, HockeyStickMan will cover the cost of shipping the exchange item to the customer.
- If the exchange item is of greater value the customer will be invoiced for the difference in cost between the two items.
***NOTE*** For any refunds/exchanges on online orders, the product must be received and examined back at a HockeyStickMan facility before the refund or exchange is issued. If a product has been used or altered (including tapped and/or cut in the case of hockey sticks) it is no longer eligible for return or exchange.
Purchased from HockeystickMan online or in store - Used Condition
- Once a product has been used or altered (including taped or cut in the case of hockey sticks) it is no longer eligible for a return or refund.
Purchased from HockeystickMan online or in store
- All used sticks and equipment are sold as FINAL SALE and are not eligible for replacements, warranty, or store credit.
*RETURNS/EXCHANGES ARE ONLY AVAILABLE FOR ORDERS TO CANADA AND THE USA. ANY INTERNATIONAL SHIPMENTS ARE FINAL SALE*
HSM DAMAGED/BROKEN IN TRANSIT POLICY
Unfortunately products being shipped out are occasionally damaged in transit by the courier service. We understand this can be a frustrating scenario, however, we at HockeyStickMan have no control over the actions of the courier service.
If your package arrives in a damaged state, reach out to HockeyStickMan immediately (within 24 hours where possible).
We also ask that you take the following pictures as these may be required to file a claim with the shipping company.
- Photo of the product packaging
- Photos clearly showing the break/damage to the product.
- Photo of the whole product.
Once we receive contact from you and images provided, we will work our hardest to get this unpleasant scenario sorted out for you as quickly as possible.