FAQ

What is a refurbished hockey stick?

HockeyStickMan refers to "refurbished sticks" as top end carbon composites pro stock hockey sticks that are otherwise in excellent condition (only fix about half of the sticks we bring in) and repaired using an internal shaft process to successfully fuse the two portions of the shaft back together, since 2010 we have completed over 7000 repairs and customers not only come back but typically refer family and teammates.

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Where do we get our Pro Stock Sticks?

We work with teams at the Professional, college, and junior level. We focus on providing sticks to hockey players at the lowest possible rate, not for collectibles, therefore we do not advertise the sticks by player name, color, etc.  If the sticks is not marked (refurbished) it is a brand new Pro Stock.

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How are we able to sell the sticks this cheap?

Our philosophy from the beginning was very simple, minimize costs and provide the best rates possible and the sticks will sell based on word of mouth.  We do not do any marketing or advertising, we keep the operation small and everything right down to this website design and layout has been done by us! Many people think its too good to be true, so we recently added an application that could collect customer reviews. 

Read Customer Reviews 

How long does it take to get the stick if I order online? 

It generally takes a few days to fulfill the order and then shipping generally takes a 2 days but can take up to 5 depending on where you live. Read our Policy

Can we order custom Pro Stock Sticks? 

No we are not in the business of ordering custom sticks.  All we do is sell what we can bring in. 

You operate the business in Canada, yet online is US? 

When we first started we took great pride in the fact that we were able to sell in CAD dollars.  Sadly it became economically impossible to do so.  All of our sticks and online expenses are in USD (not to mention many of our customers.  We lowered the price of every item in our store and changed to US, like everyone else in the industry, however unless you can find a closeout or clearance sale our Pro Stocks are still the best priced and our refurbs remain one of the best buys in all of hockey! 

I got my stick and it was a custom color or had someone else's name on it?

We occasionally get this question when someone gets their stick and it is not what they anticipated.  This is generally from people who are buying a pro model stick for the first time.  All our sticks come strait from professional teams.  So as a customer you know that you are getting the absolute best of the best when you come to us.  Pro sticks are highly sought after because they are an built better and with more quality control. Therefore most pro sticks come with either the players name on it or the pattern number. Also sometimes Bauer makes their sticks in custom team colors.  These are extremely difficult to get and very popular, but although many people would love for us to list our sticks based on players, colors or teams, it would require much more work, make it more difficult to find the right stick, and ultimately lead to higher prices.  Therefore we remain true to our original mission which is to make buying a good quality pro stick easy and as affordable as possible!     

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