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FAQ

Where do we get our Pro Stock Sticks?

We source our pro stock sticks directly from 150+ teams across different levels, including professional, junior, and collegiate.  Our focus is on providing quality sticks at the best possible price so players can use what the pros use.  The sticks are intended for use rather than as collectables, so we generally do not list our products by which player, team, or custom colours the stick was initially made for.  Pro players generally get sticks in batches of 12 and rarely use them all.  What you see listed on our site are new, never used sticks, unless they are otherwise identified as (Refurbished).

See Pro Stock Collection | Learn More about Pro Stock Sticks

How are we able to sell the sticks this cheap?

Our philosophy has been the same from the start: minimize costs in order to provide the best quality sticks at the best possible price.  Though we have now expanded slightly from our roots as a family business, we still stick to that same principle.  With a small team and limited advertising, we are able to allocate the bulk of our resources to acquiring sticks, and do not have to factor many other costs into the price we sell at.  Many people think our prices are too good to be true, so if you won’t take our word for it, check out some customer reviews below.

Read Customer Reviews 

How long does it take to get the stick if I order online? 

In most cases, orders will be fulfilled and sent out within one business day.  We ship out of Ontario, Canada so delivery times will be relative to proximity.  Local customers may get their stick next day, and in most cases 2-3.  Shipping times are hardly more than a week to anywhere in North America.

Read our Policy

What is a refurbished hockey stick?

To put it simply, refurbished sticks are hockey sticks that have been broken in the shaft and then repaired.  Every year we buy thousands of broken sticks from pro teams, of which roughly half of which are turned into refurbs (depending on factors like where the break is, blade condition, and specs of stick).  Using an internal shaft repair process, we are able to fuse the two portions of the stick back together.  Since our start in 2010, we have completed 20,000+ repairs, extending the life of top end sticks and providing them to customers at a great price.

See Refurbished Collection | See Pictures and Learn More. | Watch Video on the Process

Can we order custom Pro Stock Sticks? 

No.  All the pro stock sticks we bring in are made for pro players and sourced directly from their teams.  We unfortunately don’t have any control over which models and specs we get in, though what is popular with our customers generally reflects what is popular with pro players, and our inventory therefore usually aligns well with what is in demand.

Is HockeyStickMan.com in USD or CAD? 

HockeyStickMan.com is operated in USD in order to best serve our worldwide customer base.  Converted rates can be displayed using the dropdown at the top of the site, but all transactions will be processed in USD.   

Canadian customers looking to shop natively in CAD can use www.HockeyStickMan.ca which has a separate but similar inventory.

How do I read the variant listings?

We list our sticks in the way the we will gives the most useful information in the most readable manner. All listings include curve, handedness and flex of the stick.  If no more details are included, the other features are stock (including grip, height, blade height etc.) A typical variant might look like this:

Left – P29 (Crosby) – 85 Flex (Blade 1)

In order this means that the stick is left handed, a P29 “Crosby” curve, and 85 flex.  Because there is no other info included, you can assume it is stock height (60-61” shaft), with grip, and without a max blade.  Blade 1 would be what we call a P29 curve (more info on that below)

A more complicated stick listing might look like this:

Right – P88M (Kane) – 87 Flex/66”/Max Blade/Non-Grip (Blade 2) *Dressed as 1X Lite*

In order, this shows the handedness (right), curve (P88M “Kane” – the M indicates max blade), flex (87), height (66” shaft), blade height (max), grip (none) and graphics (dressed as a Bauer Vapor 1X Lite).

 

What are the different blade types?

In order to make our shopping experience as simple as possible, we have categorized the 16 most common curves we see to make it easier to shop across brands that produce the same curve but call it different names.  For instance, Blade 1 would refer to a CCM P29, Bauer P92, Warrior W03, True TC2 etc.

Many pro players will get custom curves that don’t fit in to our blade chart.  These curves are indicated as custom, and will often be compared to one of our 16 curves if they are have similar features.

HockeyStickMan Blade Chart | Shop Custom Curves

 

Is the inventory at your storefront locations the same as on the website?

We operate two locations in Ontario, the Toronto Showroom and the Belleville Warehouse.  There may be some discrepancies, but generally speaking the HockeyStickMan.ca inventory is what is available in Toronto, and the HockeyStickMan.com inventory is what is available in Belleville.

HockeyStickMan Toronto Showroom
37-5155 Spectrum Way, Mississauga, ON
905-624-2063

HockeyStickMan Belleville Warehouse
365 Maitland Dr, Belleville, ON
613-967-6000


I got my stick and it was a custom color/logo or had someone else's name on it?

All of our pro stock sticks are sourced directly from our network of teams.  They were all custom made for a specific player, and will almost always have their name, number or nickname on the namebar.  Some teams will get sticks with custom graphics such as logos or team colours added, which in our mind makes the stick extra special and unique. 

Over the years we have had requests to include this information in the product listing, but for several reasons continue to be against it.  First and foremost, the additional labour required to upload sticks including Player/Team/Colour would be significant and the price point of the stick would have to be reflected.  Our mission is to sell the sticks as performance pieces rather than memorabilia, so though cool, we only mention differences that we feel will impact play.  Finally, we want to protect our teams and athletes as best as possible.  Many prefer not to have items listed under their name, and we always do what we can to respect their wishes.


More Info

Are all of your sticks pro stock?

Though the bulk of our inventory is pro stock, there are some exceptions.  We are always keeping an eye out for opportunities to purchase in bulk to provide great sticks at excellent prices, so sometimes will pick up some retail models.  Typically all top-end sticks will be pro stock, with the retail models being value options.  Occasionally pro teams will have a few retail models in their inventory that they had on hand as backup sticks, which we would treat as pro stock.

What is your warranty policy?

Pro stock sticks are made and manufactured for players at the top level of the game, and were not initially intended to be sold at the retail level.  As a result, no pro stock sticks will carry a manufacturer’s warranty, and this is reflected in our price structure.  It is our belief that saving $100-200+ up front on a stick will more than pay for itself in the long run, especially as claiming warranty on a hockey stick is a notoriously difficult thing to do and typically will only last 30 days from purchase.

In order to provide some peace of mind, we do offer what we call the HockeyStickMan guarantee.  If any new stick breaks within the first 35 days, we will offer a partial credit that can be applied to any future purchase from our site.  Refurbished sticks carry a full warranty on the spot of the repair, also for 35 days.

We do have some options for customers looking to purchase a stick with warranty, such as the Bauer 2X Team or CCM AS2.

More Warranty Information

What does “Dressed As” Mean?

Some pro players will elect to use a certain stick but have it painted as another.  Typically, this will be an older model stick that the player prefers dressed as a newer model to keep the manufacturer happy from a marketing perspective (eg Player A loves the feel of his Nexus 8000 but Bauer wants it to look like he is using the newest model 2N Pro).  If a stick is dressed as a different model, we will indicate it in the variant line in asterisks.

What is your return policy?

In most cases, we are happy to accept back returns as long as they are in new, unused condition.  All that we ask is that you cover the cost of the return, and once received we can issue a full refund or send out an exchange (we would cover the cost of shipping back to you).  If we are in some way at fault (ie you received the wrong item), we will provide a prepaid shipping label for the return. 

The curve on my stick is right but the blade is thicker/fatter? 

A growing trend with pro players is the "Max Blade" where players choose to have the same curve depth, blade length, etc. but they choose to have a thicker blade.  The thicker blade gives players a little more blade for tips, deflections, face-offs, and more. It doesn't affect the look of the blade or the performance of your shot, stickhandling, passing, so each year more and more players are ordering their sticks this way.

We previously did not identify sticks as Max Blade, but have recognized the growing demand and have begun to indicate which patterns are Max Blade by adding an M after the curve (ie P29M rather than P29).

I got my Ribcor, but it came without ribs? 

The Ribcor line of sticks has been extremely popular in recent years.  Since pro players can get full custom sticks many choose to customize their Ribcor without the Ribs, or Rib.  In fact in our experience there are just as many Ribcor / Trigger sticks that come in that don't have the ribs that do, and it does not impact performance.  This does not necessarily mean they are another stick dressed as a Ribcor, but rather it is just one of the many customizations available for pro players.

More questions? Ask the HockeyStickMan

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