Right of withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from your order within 14 days of receiving it, without providing any reason.

Return shipping costs are your responsibility. A prepaid label will be provided through our withdrawal portal, and the label cost will be deducted from your refund.

We will issue your refund within 14 days of receiving your cancellation notice — or once we have received the returned goods or proof of shipment, whichever is later.

This right applies to all items with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.