We understand that often times you may need a stick right away, therefore we strive to get sticks packaged and sent out as quickly as possible! We continue to make this our focus and continue to get quicker and more responsive. If there are any questions or concerns we phone the customer right away.
When your order is completed you will get a confirmation email with tracking information.
HockeyStickMan is happy to service customers every day with orders being shipped throughout North America and Internationally (some exclusions)
Hockey Sticks are kind of a funny item to ship, expensive to send you just one, but pretty much the same cost to ship 2, 3, 4 or 5. Therefore we charge a flat rate of $19.99 for Ground ($21.99 with Signature) and $29.99 for Express (within most areas of the United States and Canada).
Signature Required for shipments is now offered to help protect your shipment delivery. If you do not select signature required and FedEx has a proof of delivery we cannot cover.
The high cost of shipping makes it difficult to process returns/exchanges. Our business practice (operating on thin margins) doesn't give us the luxury of being able to cover the cost of shipping on returns or exchanges. We will consider returns and exchanges on a case by case basis and work with customers to find a suitable solution.
Refurbished Sticks - We stand behind our workmanship with a 35 day warranty on the repaired portion of your stick.
Pro Stock Sticks - In the interest of getting you a stick for as cheap as possible our costing structure has been established without warranty. This is standard industry practice since they do not come with a manufacturers warranty. Would love to do more, but the sticks just cost us too much to bring in to replace.
While we hope that every customer gets the most out of their stick, high performance composite sticks are subject to break. The HockeyStickMan guarantees to make it up to you if you have a bad experience. In other words should you get a stick (Pro Stock or refurbished---that breaks within your first week or two) then we will offer you a gift card to our website to help reduce the cost of a replacement.
If it breaks in our repair within 35 days (which is rare, but if it does happen it is usually right away) you will get a free replacement.
For further questions about warranty email us at firstname.lastname@example.org