We understand that often times you may need a stick right away, therefore we strive to get sticks packaged and sent out via an express shipping service! However, this doesn't always happen. In the past two years we have gotten so busy that sometimes it takes up to a week for us to process orders. Still, we are working on orders almost 7 days a week and if it takes longer than a few days to fulfill your order we try to contact you and let you know where it stands.
When your order is completed you will get a confirmation email with tracking information.
HockeyStickMan is happy to service customers every day with shipping orders all across North America! Most sticks are shipped out using FedEx's express shipment service (some areas are still subject to ground shipping).
Hockey Sticks are kind of a funny item to ship, expensive to send you just one, but pretty much the same cost to ship 2, 3, 4 or 5. Therefore we charge a flat rate of $19.99 (within Canada) and $24.99 (to the US) on all orders from 1-5 sticks. This doesn't usually cover the full cost of the shipment.
Refurbished Sticks - We stand behind our workmanship with a 35 day warranty on the repaired portion of your stick.
Pro Stock Sticks - In the interest of getting you a stick for as cheap as possible our costing structure has been established without warranty. This is standard industry practice since they do not come with a manufacturers warranty. Would love to do more, but the sticks just cost us too much to bring in to replace.
However, read our......
While we hope that every customer gets the most out of their stick, high performance composite sticks are subject to break. The HockeyStickMan guarantees to make it up to you if you have a bad experience. In other words should you get a stick (Pro Stock or refurbished---that breaks within your first week or two) then we will offer you a discount code for for a replacement.
If it breaks in our repair within 35 days (which is rare, but if it does happen it is usually right away) you will get a free replacement.
When we first started we took great pride in the fact that we were able to sell in CAD dollars. Sadly it became economically impossible to do so. All of our sticks and online expenses are in USD (not to mention many of our customers. We lowered the price of every item in our store and changed to US, like everyone else in the industry, however unless you can find a closeout or clearance sale our Pro Stocks are still the best priced and our refurbs remain one of the best buys in all of hockey!
(Note: we charge less for shipping in Canada to give our fellow countryman a bit of a break).
The high cost of shipping makes it difficult to process returns/exchanges. Our business practice (operating on thin margins) doesn't give us the luxury of being able to cover the cost of shipping on returns or exchanges. We will consider returns and exchanges on a case by case basis and work with customers to find a suitable solution.