Stick Delivery 

We understand that oftentimes you may need a stick right away. Therefore, we strive to get sticks packaged and sent out as quickly as possible!  This is continually our focus and our fulfillment time has never been quicker and more responsive.  

If there are any questions or concerns we phone the customer right away.  When your order is fulfilled you will get a confirmation email with tracking information.  

Shipping

HockeyStickMan is happy to service customers every day of the week with orders being shipped all across North America as well as worldwide! Sticks are mainly shipped using UPS & FedEx because the added reliability & flexibility of working with the two biggest couriers in the world helps us get our customers their sticks as fast as possible.

Hockey sticks are kind of a funny item to ship due to their innate length and awkward shape.  It makes them expensive to ship just one, but pretty much the same cost to ship 2, 3, 4 or 5. Therefore, we generally charge a flat rate of $19.99 for Ground ($21.99 with Signature) and $29.99 for Express (within most areas of the United States and Canada).

Please note:

• The flat rate does not cover the full cost of most shipments. 
• FedEx/UPS do not service some areas so we instead have to ship via USPS or Canada Post. 
• We ship most orders the next business day.  The advertised shipping time for your selected service would be the typical timeline once the courier has picked it up.  You will receive a notification once we package your item, and another once it has been scanned in by the courier.

Free Shipping Eligible Items

Free Shipping Eligible items require just a $100 minimum threshold to be met in order to be awarded Free Shipping. This can be done by purchasing one OR multiple Free Shipping Eligible items. Once that threshold is met, you can add other items that are not Free Shipping Eligible and still take advantage of that free shipping!

Please be advised, the free shipping is applied as $20 discount off of shipping, so this would subtract from our standard shipping rates. Discounts will not stack. Free shipping only applies if it's a greater discount than you would have received otherwise.

HSM RETURN/EXCHANGE POLICY

New Products

Purchased from HockeyStickMan in store - New Condition

1. 30 day full refund or exchange - New products must be unused (and untaped/unaltered in the case of sticks) with original packaging and labels.
1. Exchange must be for an item of equal or lesser value. OR the customer must pay any additional costs associated with an item of greater value.
2. After 30 days, products are no longer eligible for any full or partial refund or credit.

Purchased from HockeyStickMan online - New Condition

1. All criteria indicated in the above (in store purchase) section applies to online order as well.
2. Customers who purchase online and wish to return an item will be required to cover the cost of shipping the product back to HockeyStickMan.
3. If the customer is exchanging for another option and is covering the cost of shipping the original item back, HockeyStickMan will cover the cost of shipping the exchange item to the customer.
1. If the exchange item is of greater value the customer will be invoiced for the difference in cost between the two items.

***NOTE*** For any refunds/exchanges on online orders, the product must be received and examined back at a HockeyStickMan facility before the refund or exchange is issued. If a product has been used or altered (including taped and/or cut in the case of hockey sticks) it is no longer eligible for return or exchange. 

Purchased from HockeyStickMan online or in store - Used Condition

1. Once a product has been used or altered (including taped or cut in the case of hockey sticks) it is no longer eligible for a return or refund.

Used Products

Purchased from HockeyStickMan online or in store

1. With the specific exception of used goalie gear outlined Used Goalie Gear Exchange OR Return Policy, used gear/sticks are all considered FINAL SALE and not eligible for return/full refund.

Submit a Return/Exchange request here

HSM DAMAGED/BROKEN IN TRANSIT POLICY

Unfortunately products being shipped out are occasionally damaged in transit by the courier service. We understand this can be a frustrating scenario, however, we at HockeyStickMan have no control over the actions of the courier service.

If your package arrives in a damaged state, reach out to HockeyStickMan immediately (within 24 hours where possible).

We also ask that you take the following pictures as these may be required to file a claim with the shipping company.

1. Photo of the product packaging
2. Photos clearly showing the break/damage to the product.
3. Photo of the whole product.

Once we receive contact from you and images provided, we will work our hardest to get this unpleasant scenario sorted out for you as quickly as possible.